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| Ticket | Subject | User | Priority | Channel | SLA | Status |
|---|---|---|---|---|---|---|
| T-8214 | MT5 connection dropped mid-trade | Sofia M. | High | Chat | 2h | Open |
| T-8213 | Payout not received after 48h | Yuki T. | Urgent | 22m | In progress | |
| T-8212 | How does scaling work? | Ahmed F. | Low | Chat | 18h | Open |
| T-8211 | KYC document rejected | Priya S. | Medium | 6h | Waiting |